Finally resolved my computer issues...after fighting with them for 2 days. Programs kept locking up and I couldn't get online. I was barely able to edit my Friday and Monday YouTube videos and save them to an SD card so I could upload them from my other computer. Got pretty close to giving up and taking my computer in to Nectar Computers in Alpine and pay them deal with it. The only thing I know for sure is that it wasn't a virus problem and had something to do with the recent updates I tried to install. After numerous attempts, I was finally able to do a "refresh" of Windows 10 - wiping and reinstalling the OS. The problem with doing that was my anti virus software (McAfee) kept popping up and stopping the process. Once I figured out how to disable it (McAfee kept locking up too) - everything went fine and now the computer is back to normal. Another thing a refresh does is wipe all programs added to the computer that weren't originally there, but fortunately it does not affect saved files like documents, pictures, and videos. The only wiped program I really needed back was my video editing software so I purchased a new download from Amazon. It took a painfully tense 4 hours to download...then it wouldn't install! After banging my head on the table a few times I remembered that when I first bought and installed the program back in January, I had ordered a disk instead of a download and was able to find the disk and the installation went fine. Ordinarily, Amazon does not refund software downloads but I politely asked anyway. The next morning they responded and said they would issue the refund ($75) as "a one time courtesy". 89,95,77,0,B
