Friday, May 8, 2009

Canon Service Center

Low of 62 - High of 111...humidity 8%. Last of the super hot days for awhile and the perfect day to get the hell out of here and do an Alpine run. Stocked up good and had a couple of hours of air conditioned comfort in the truck. Got home at 6PM and found my new neighbor ( Leon ) set up to camp on his land, nearby. He has some major hurdles to overcome before he will be able to build out here. Will try my best to point him in the right direction. Temps rose up to 87 inside today with the place shut tight and Pepino off. Wetted him down and fired him up and the place has been steadily cooling - now 78 degrees inside at 10PM. Photo of the day from May 08, last year.

Checked the email tonight and got this good word about my sick G9 from Canon:

Dear John :

We have received your equipment for evaluation and repair. Based on our initial examination, we will start the necessary repairs at no charge to you. You can expect the repair to be completed and returned back to you within approximately 7 business days* from the date shown above. There is no need to respond to this notice.Please note that in the unlikely event that any additional internal damage is found due to liquid/water, sand, corrosion, battery leakage or impact (such as dropping the unit), a revised estimate will be sent for your authorization, since these conditions are specifically excluded from warranty coverage.
Thank you for purchasing Canon products and for allowing us this opportunity to serve you.

Best Regards,Canon Factory Service Center

I will sleep well tonight....

6 comments:

Allen Hare said...

I'm glad you have a stockpile of photos in reserve, to keep us Field Lab junkies entertained. I sure dig clicking on these photos every day and seeing beautiful west Texas. Great news about the camera.

Ben in Texas said...

Good ole Canon, that is one reason I buy from them, that and a friend works for them in Dallas. :-)

neil said...

I wonder if the Canon service center is smart enough to Google incoming repair customers names to see if they have a web presence and tailor their responses accordingly.

Ben in Texas said...

Hey Allen Hare, I finally broke down and checked your blog.. Did not see any contact info.. Got one? think you can email me from my blog. :-)

kelli king said...

Good news, although I love the cleverly worded caveat. Yes, I'm with Allen. I really appreciate being able to pop in on your world. Thanks, John Wells.

boborama said...

Good to hear that Canon will repair your G9. On a side note, did you know that there are indicators built into the camera (and most electronic devices, like cell phones) that tell-tale water or moisture damage, irrevocably (i.e., stands up in court)? I first came across this in the Apple store, while sitting at the iPhone bar...customers in a row were told, "Sorry, you let water get in this, so no warranty repair...oh, here three's how we tell." Who knew that some substances change color when they contact liquids? Doh.